The floor, and a real one.
Everything a system needs to stay well rather than be repaired. Monitoring that watches it, firmware that keeps it current, and someone who answers when you call.
A house where the system was built properly and now needs to be kept that way. If most of what goes wrong could be fixed from a laptop — and most of it can — Silver is the honest answer.
What the 48 hours means
If something cannot be resolved remotely, a certified technician is at the house within 48 business hours of your request. Business hours are Monday to Friday, 8am to 5pm Central. If we miss it, that month is on us. That is the whole guarantee, and there is no asterisk on it.
What it does not include
No on-site visits are included, and truck rolls are charged at standard labor rate. We would rather say that plainly than bury it. If you expect to want us in the house more than once or twice a year, Gold costs less in practice than Silver plus call-outs.
The part people underrate
Monitoring is the reason most Encore houses never make a service call. We frequently see a device drop before anyone at home notices, and a good proportion of what would have been a visit gets quietly fixed from here instead.
Silver, against the other two.
Every tier is billed monthly and cancels on thirty days' notice. Move between them whenever the house changes — there is no penalty either way.
Silver
- 24/7 remote monitoring & alerts
- Monthly firmware updates
- Personalized app
- Unlimited remote support
- Quarterly system health report
- No included on-site visits
- Standard labor rate for truck rolls
- Business hours only
Gold
- Everything in Silver, plus
- 2 on-site visits included yearly
- 20% off all additional labor
- Weekend support
- Loaner equipment when available
- Priority project scheduling
- New Leaf coverage recommended
Platinum
- Everything in Gold, plus
- 4 on-site visits included yearly
- Truck rolls included (fair use)
- 7-day extended-hours support
- Monthly system health report
- Annual technology review with Lee
- Guaranteed loaner equipment
- New Leaf coverage required
Not sure which fits? Call 214‑718‑3968 and we will tell you honestly — including if the answer is Silver.
Start with the certification visit.
Every tier begins the same way: we inventory the system, test every path, and tell you what we find. Only then does a response time mean anything.
Telephone
214 718 3968Serving
Southlake · Westlake · Northlake · Grapevine · Colleyville · Trophy Club · Argyle · Bartonville · Flower Mound · Preston Hollow · University Park · Highland Park · Lake Highlands · Plano · North Dallas
$59 a month. On site within 48 business hours — and if we miss it, that month is on us.
Choose Silver →