A certified technician at your door in 48 business hours. Guaranteed, in writing.
Not a call center. Not a ticket number. Not a promise to look into it.
A system this good should never be the reason you're standing in your own living room,frustrated.
You didn't invest in automation so you could learn what a firmware version is.
You invested in it so the house works. But manufacturers push updates. Internet providers swap equipment without telling anyone. A device quietly falls off the network in February and nobody notices until the guests arrive in November.
Encore is us watching. Most of what we fix, you never hear about — we see it, we correct it remotely, and your evening goes on uninterrupted. For everything else, a technician is on the way inside 48 business hours.
Every plan, the same foundation.
The difference between tiers is how fast we get there, and how much we do while we're in the house.
We see it before you do
Continuous monitoring across your network, control system and connected devices. When something drops, we know — usually before it affects you.
Monthly firmware updates
Every device brought current, every month. Security patches applied, performance maintained, compatibility preserved.
Your own app
Personalized to your home. Run everyday functions and request support with one tap — routed straight to the people who built your system.
Alerts that mean something
No noise. If we contact you, it's because there's something you'd genuinely want to know — and we've usually already started fixing it.
Past where the warranty stops
Manufacturer warranties cover the box. They don't cover the system, the integration, or the reason your shades stopped talking to your lighting. We do.
Billed monthly. Cancel any time.
Thirty days' notice — we'd rather you stay because it's working than because you're locked in.
Silver
- 24/7 remote monitoring & alerts
- Monthly firmware updates
- Personalized app
- Unlimited remote support
- Quarterly system health report
- No included on-site visits
- Standard labor rate for truck rolls
- Business hours only
Gold
- Everything in Silver, plus
- 2 on-site visits included yearly
- 20% off all additional labor
- Weekend support
- Loaner equipment when available
- Priority project scheduling
- New Leaf coverage recommended
Platinum
- Everything in Gold, plus
- 4 on-site visits included yearly
- Truck rolls included (fair use)
- 7-day extended-hours support
- Monthly system health report
- Annual technology review with Lee
- Guaranteed loaner equipment
- New Leaf coverage required
Not sure which fits? Call 214-718-3968 and we'll tell you honestly — including if the answer is Silver.
Control4 sells its own plans directly.
Assist plans are remote-only and cover Control4 equipment. Encore covers the whole certified system — network, control, audio, video, lighting, shades, surveillance.
Control4 pricing as published by the manufacturer: Assist $899 / Assist Premium $2,999.99.
Control4 Assist
Remote-only. Covers Control4 equipment. $899, or $2,999.99 for Assist Premium.
Blue Note Encore
From $59/month. Covers the whole certified system, with a technician on site to a written clock. We don't have a brand to defend; we have a house to keep working.
New Leaf replaces the box. Encore makes the system work.
Two different things solving two different problems — and you want both. A warranty won't tell you a device failed, won't diagnose why your shades stopped talking to your lighting, and won't put anyone in your house on a schedule. Monitoring won't pay for a new projector.
New Leaf is an independent, employee-owned service contract provider backed by A-rated carriers — headquartered in Irving, just up the road. We'll quote it alongside your system.
“Blue Note A/V has done all of my Audio Visual work since the first time they did a project for me back in 2007… They are completely confident in all areas of Audio Visual Technology and are totally trustworthy.”John D.Plano, Texas
The questions everyone asks.
What actually happens when something breaks?
If an issue can't be resolved remotely, a certified Blue Note Encore technician will be on site within 48 business hours of your request — 24 business hours on Gold, same business day on Platinum. Business hours are Monday to Friday, 8am to 5pm Central. If we miss it, that month is on us.
My system was installed by someone else. Can you cover it?
That's what the Rescue Program is for. We certify the system first — a paid visit where we inventory everything, assess the network, and give you a written report. Once it meets our standard, you're eligible for any plan at normal pricing.
Why is it billed monthly rather than annually?
Because coverage that lapses isn't coverage. Monthly billing means your system is never quietly uncovered because an invoice got buried. It also spreads the cost into a number that doesn't require a decision every twelve months.
Can I cancel?
Yes, any time, with 30 days' notice. You're not locked into a term. We'd rather you stay because it's working than because you're trapped.
What isn't covered?
Physical damage, acts of nature, third-party equipment we haven't certified, ISP outages, and hardware replacement itself — though we handle the diagnosis, the warranty claim, and the labor. New Leaf covers the hardware. Any exclusions specific to your system are listed in writing on your agreement, so there are no surprises on the day it matters.
What does “the whole system” mean?
Network, control, audio, video, lighting, shades, surveillance. That's the difference between a plan from us and a plan from a manufacturer. We don't have a brand to defend; we have a house to keep working.
What happens on an included on-site visit?
A full health check: firmware verification, network performance, device-by-device testing, and a walkthrough of anything that's changed since we last saw the house. It's also when clients tend to mention the thing that's been bothering them for six months — which is exactly what those visits are for.
Your time is important. Your investment should be supported.
Tell us about your system. We'll confirm your plan and have you covered — usually within one business day. No payment now; we confirm the right plan first, and we'll say so if that's a smaller plan than the one you picked.
Telephone
214 718 3968Billing
Monthly from activation via PayPal Subscriptions. Cancel any time, 30 days' notice.
Fifteen minutes on the phone and we'll tell you which tier your house actually needs.
Start the inquiry →If your system came from someone else, we can still cover it — but we certify it first.
The Rescue Program →