Same day, and no invoice for it.
Truck rolls included, four visits a year, seven-day extended-hours support, and a technology review with Lee once a year. For houses where the system is not allowed to be a problem.
Large systems, houses that entertain, and clients for whom a day without the system working is genuinely expensive. Also the right answer for anyone who simply does not want to think about it again.
Truck rolls included
Fair use, and we have never had to define that with a client. It means you stop weighing whether a problem is worth a call-out charge — which is the calculation that leaves small faults sitting in a house for months until they become large ones.
The annual review
Once a year Lee sits down with you and goes through the system: what is aging, what is worth doing next, what is fine and should be left alone. It is as often a conversation about not spending money as about spending it.
Guaranteed loaner equipment
On Gold a loaner is subject to availability. On Platinum it is guaranteed, so a failed processor or projector is an inconvenience for an afternoon rather than a fortnight while a replacement is sourced.
Platinum, against the other two.
Every tier is billed monthly and cancels on thirty days' notice. Move between them whenever the house changes — there is no penalty either way.
Silver
- 24/7 remote monitoring & alerts
- Monthly firmware updates
- Personalized app
- Unlimited remote support
- Quarterly system health report
- No included on-site visits
- Standard labor rate for truck rolls
- Business hours only
Gold
- Everything in Silver, plus
- 2 on-site visits included yearly
- 20% off all additional labor
- Weekend support
- Loaner equipment when available
- Priority project scheduling
- New Leaf coverage recommended
Platinum
- Everything in Gold, plus
- 4 on-site visits included yearly
- Truck rolls included (fair use)
- 7-day extended-hours support
- Monthly system health report
- Annual technology review with Lee
- Guaranteed loaner equipment
- New Leaf coverage required
Not sure which fits? Call 214‑718‑3968 and we will tell you honestly — including if the answer is Silver.
Start with the certification visit.
Every tier begins the same way: we inventory the system, test every path, and tell you what we find. Only then does a response time mean anything.
Telephone
214 718 3968Serving
Southlake · Westlake · Northlake · Grapevine · Colleyville · Trophy Club · Argyle · Bartonville · Flower Mound · Preston Hollow · University Park · Highland Park · Lake Highlands · Plano · North Dallas
$299 a month. On site within same business day — and if we miss it, that month is on us.
Choose Platinum →