When the house is actually used.
Two visits a year included, the response time halved, and support that does not stop on Friday evening — which is precisely when a family notices something is wrong.
The tier most of our clients end up on. A house with a theater the family actually watches, lighting scenes that matter, and people in it at the weekend.
Weekend support is the real difference
Systems do not fail politely inside business hours. They fail on Saturday evening with people arriving. Gold covers the weekend, which for most households is the difference between an irritation and a ruined evening.
Two visits, and what they are for
They are not emergencies. Use them for the things that never quite justify a call-out on their own — a scene that needs retuning, a new television that needs bringing into the system, a room that has been rearranged. Most houses drift; these visits are how you undrift them.
Priority scheduling
When you want project work done, Gold members go into the calendar ahead of non-members. In a busy month that is the difference between next week and next month.
Gold, against the other two.
Every tier is billed monthly and cancels on thirty days' notice. Move between them whenever the house changes — there is no penalty either way.
Silver
- 24/7 remote monitoring & alerts
- Monthly firmware updates
- Personalized app
- Unlimited remote support
- Quarterly system health report
- No included on-site visits
- Standard labor rate for truck rolls
- Business hours only
Gold
- Everything in Silver, plus
- 2 on-site visits included yearly
- 20% off all additional labor
- Weekend support
- Loaner equipment when available
- Priority project scheduling
- New Leaf coverage recommended
Platinum
- Everything in Gold, plus
- 4 on-site visits included yearly
- Truck rolls included (fair use)
- 7-day extended-hours support
- Monthly system health report
- Annual technology review with Lee
- Guaranteed loaner equipment
- New Leaf coverage required
Not sure which fits? Call 214‑718‑3968 and we will tell you honestly — including if the answer is Silver.
Start with the certification visit.
Every tier begins the same way: we inventory the system, test every path, and tell you what we find. Only then does a response time mean anything.
Telephone
214 718 3968Serving
Southlake · Westlake · Northlake · Grapevine · Colleyville · Trophy Club · Argyle · Bartonville · Flower Mound · Preston Hollow · University Park · Highland Park · Lake Highlands · Plano · North Dallas
$129 a month. On site within 24 business hours — and if we miss it, that month is on us.
Choose Gold →